When performance conversations mean something

One of the challenges of performance evaluation in organizations is that many of us are not particularly good at delivering feedback but building a practice of feedback inside an organization is bar none, the most valuable core competency an organization can develop.

Centralized customer service is a good idea because it fosters cross pollination.

Human Resources can be many different things to different people. Like a shape shifter or a hologram, the HR pro can morph from that of a fixer or an enforcer to that of a facilitator or mediator to that of an advisor or designer of process and systems. When fully realized, HR impacts every person […]