Category: employee engagement
One of the most important conversations I have when I begin work with a group is about structure and in particular, what will be the level of involvement in decision-making by group members? The range of participation level is like a spectrum that ranges from being informed and providing feedback; to providing a more consultative […]
When people who are different from “our kind” join our ranks, we may get agitated or excited without being able to articulate quite why. We might say it is great to see a new face, but as the inclusion of others grow, we may experience “implicit bias” which is a bias of which we are […]
One of the challenges of performance evaluation in organizations is that many of us are not particularly good at delivering feedback but building a practice of feedback inside an organization is bar none, the most valuable core competency an organization can develop.
Pioneers venture into uncharted territory, they perform advance work to understand the lay of the land, navigate obstacles and create paths for others to follow. In today’s VUCA (volatile, uncertain, complex and ambiguous) world, leaders need a few pioneers to help them chart a path forward. When client organizations have a strategy for moving forward, […]
Centralized customer service is a good idea because it fosters cross pollination.