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What abstract art taught me about systems change

by: | Jun 22nd, 2020

When change happens quickly and we do not have time to ponder, in meticulous fashion, the shape, form and structure of the scene before us, we are forced to rely on our inner guide to make meaning. That is the essence of abstract art. The artist is working from an inner world without reliance on references from the outer world to create meaning.

When performance conversations mean something

by: | Jun 23rd, 2020

One of the challenges of performance evaluation in organizations is that many of us are not particularly good at delivering feedback but building a practice of feedback inside an organization is bar none, the most valuable core competency an organization can develop.

What does extraordinary change look like?

by: | Mar 26th, 2020

Pioneers venture into uncharted territory, they perform advance work to understand the lay of the land, navigate obstacles and create paths for others to follow. In today’s VUCA (volatile, uncertain, complex and ambiguous) world, leaders need a few pioneers to help them chart a path forward. When client organizations have a strategy for moving forward, […]

When IT, Architecture and HR intersect with design of customer experience (and rabbits)

by: | Nov 12th, 2019

Centralized customer service is a good idea because it fosters cross pollination.

The Case for HR

by: | Nov 10th, 2019

Human Resources can be many different things to different people. Like a shape shifter or a hologram, the HR pro can morph from that of a fixer or an enforcer to that of a facilitator or mediator to that of an advisor or designer of process and systems. When fully realized, HR impacts every person […]