Organization Change – On the Horizon

What is on your horizon? More of the same? My guess is that is highly unlikely! I think the Three Horizons Framework* perfectly captures three perspectives you all juggle: the manager; the innovator; and the visionary. Horizon 1 (H1) represents the ways we do things to “git her done” and the status quo.Horizon 3(H3) is that far away vision that […]

A good process is not linear but reflects a system that is networked and a situation that is fluid.

I am now certain that there are times when agitation and confrontation are necessary to reach consensus about what is necessary. I am equally convinced that engagement through dialogue can be as, if not more, powerful.

When people who are different from “our kind” join our ranks, we may get agitated or excited without being able to articulate quite why. We might say it is great to see a new face, but as the inclusion of others grow, we may experience “implicit bias” which is a bias of which we are […]

When change happens quickly and we do not have time to ponder, in meticulous fashion, the shape, form and structure of the scene before us, we are forced to rely on our inner guide to make meaning. That is the essence of abstract art. The artist is working from an inner world without reliance on references from the outer world to create meaning.

Pioneers venture into uncharted territory, they perform advance work to understand the lay of the land, navigate obstacles and create paths for others to follow. In today’s VUCA (volatile, uncertain, complex and ambiguous) world, leaders need a few pioneers to help them chart a path forward. When client organizations have a strategy for moving forward, […]

Centralized customer service is a good idea because it fosters cross pollination.