Author: Nancy J. Hess
What he explained to me is that youth and counselors need to work together to build agreement on a small set of rules that are not elaborate and detailed but are easily understood and address the most important aspects of daily living.
What if we upped our game to bring about a greater sense of purpose, perspective, energy, focus, engagement and commitment?
Although Deming was not a fan of performance evaluations, he was a profound thinker on performance. I find the simplicity of his Plan, Do, Check and Act (PDCA) process cycle helpful in thinking about my own work performance and also imagine it like a fractal which can appear small but grow in ever increasing scale […]
…in a Covid World of Work The structure of community is about belonging and connection. It includes the ways we do things, idiosyncratic practices, routines, and even rituals, that may annoy us but mostly assure us we are part of something larger than ourselves. We participate in order to contribute and receive value in return. […]
One of the most important conversations I have when I begin work with a group is about structure and in particular, what will be the level of involvement in decision-making by group members? The range of participation level is like a spectrum that ranges from being informed and providing feedback; to providing a more consultative […]
I am working the coatroom on a busy Saturday night at a fancy restaurant in Baltimore, Maryland, Inner Harbor in the winter of 1983-84. Snow crystals fly at the glass windows overlooking the harbor while jazz beats fill the air. Suddenly, the power extinguishes and darkness descends on the harbor. The next moment is punctuated […]
I am now certain that there are times when agitation and confrontation are necessary to reach consensus about what is necessary. I am equally convinced that engagement through dialogue can be as, if not more, powerful.
When people who are different from “our kind” join our ranks, we may get agitated or excited without being able to articulate quite why. We might say it is great to see a new face, but as the inclusion of others grow, we may experience “implicit bias” which is a bias of which we are […]
I can shout from the mountain top, protest, write, defend and advocate so long as I do not commit a crime; I may not defame another, recklessly or intentionally cause harm to their being, physically or mentally, violate their rights under the law or impede their ability to exercise full citizenship.
One of the challenges of performance evaluation in organizations is that many of us are not particularly good at delivering feedback but building a practice of feedback inside an organization is bar none, the most valuable core competency an organization can develop.