What does extraordinary change look like?

Author: Nancy J. Hess

What does extraordinary change look like?

Posted by: on March 26th, 2020

Pioneering extraordinary change is like a reconnaissance. People do advance work to understand the lay of the land, or engineering and design work to create structure, or take the lead to execute strategy. Extraordinary change involves everyone pulling together to bring about a success that exceeds their vision. When client organizations have a strategy for […]

When IT, Architecture and HR intersect with design of customer experience (and rabbits)

Posted by: on November 12th, 2019

Centralized customer service is a good idea because it fosters cross pollination.

The Case for HR

Posted by: on November 10th, 2019

Human Resources can be many different things to different people. Like a shape shifter or a hologram, the HR pro can morph from that of a fixer or an enforcer to that of a facilitator or mediator to that of an advisor or designer of process and systems. When fully realized, HR impacts every person […]