Change leadership in a public works department

How do you change the mindset of a public works department?  Timi and Nancy sit down to discuss some actionable steps to help a new department director that has been tasked with moving the department in a new direction.


  • Honor the work that the employees are currently doing
  • Focus on the relationship between the new director and the front line supervisors
  • Be generous with training
  • Work with a facilitator to bring the employees into the process
  • Remember that new directors are not super heroes, it takes time