How do you change the mindset of a public works department? Timi and Nancy sit down to discuss some actionable steps to help a new department director that has been tasked with moving the department in a new direction.
Highlights:
Honor the work that the employees are currently doing
Focus on the relationship between the new director and the front line supervisors
Be generous with training
Work with a facilitator to bring the employees into the process
Remember that new directors are not super heroes, it takes time
