Ray Patchett (Part 2) High performing teams and organizations

Posted by: on June 30th, 2023

Today I meet with Ray Patchett for Part 2 of our conversation about organization teams and performance.

In this episode, we delve into the topic of bureaucracy and its impact on organizations. We discuss the strengths and weaknesses of bureaucratic structures and how they can either enhance or hinder results. Our conversation transitions to exploring key traits of successful teams, managing transitions, polarization, and conflict resolution. Tune in for an insightful discussion on navigating organizational dynamics for optimal performance.

Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.

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Key areas of learning:

  1. Balancing bureaucracy and human-centeredness
  2. Balancing reflection and action
  3. Language shapes organizational culture
  4. Managing transitions is crucial
  5. Conflict management in professional relationships
  6. From Problem Framework to Affirmative Framework: A Leadership Journey
  7. Evolving as a Leader in Public Service: Creating and Enhancing Processes
  8. Learning from Each Other: Insights and Challenges in Public Service
  9. Growing as a Leader: From Analyst to Creator in Public Service

[00:02:32] Limits of bureaucracy in administration.

[00:05:07] Holding fast to integrity.

[00:10:02] Decision-making styles.

[00:15:21] Affirmative topic development.

[00:17:37] Creating organizational culture.

[00:22:19] Beginnings and transitions.

[00:28:38] Mental health and transitions.

[00:33:22] Mental health in the workplace.

[00:36:10] Trauma and work experiences.

[00:43:10] Dealing with logic and emotion.

[00:47:31] Focusing on your business.

[00:49:12] When to speak out.

[00:55:02] Politicizing policies and positions.

[01:00:28] Conflict resolution techniques.


Margaret J Wheatley. Turning to One Another. 2018

William Bridges. Managing Transitions: Making the Most of Change. 2017 edition

Malcom Gladwell. Tipping Point. 2002

About Nancy J. Hess

I help leaders pioneer extraordinary change through high engagement and whole systems approaches that focus on HR and People.