Prosperity Through Change

Category: Change Management

Prosperity Through Change

Posted by: on August 9th, 2020

I am now certain that there are times when agitation and confrontation are necessary to reach consensus about what is necessary. I am equally convinced that engagement through dialogue can be as, if not more, powerful.

Inclusion with Full Participation

Posted by: on July 13th, 2020

When people who are different from “our kind” join our ranks, we may get agitated or excited without being able to articulate quite why. We might say it is great to see a new face, but as the inclusion of others grow, we may experience “implicit bias” which is a bias of which we are […]

What abstract art taught me about systems change

Posted by: on June 22nd, 2020

When change happens quickly and we do not have time to ponder, in meticulous fashion, the shape, form and structure of the scene before us, we are forced to rely on our inner guide to make meaning. That is the essence of abstract art. The artist is working from an inner world without reliance on references from the outer world to create meaning.

What does extraordinary change look like?

Posted by: on March 26th, 2020

Pioneers venture into uncharted territory, they perform advance work to understand the lay of the land, navigate obstacles and create paths for others to follow. In today’s VUCA (volatile, uncertain, complex and ambiguous) world, leaders need a few pioneers to help them chart a path forward. When client organizations have a strategy for moving forward, […]

When IT, Architecture and HR intersect with design of customer experience (and rabbits)

Posted by: on November 12th, 2019

Centralized customer service is a good idea because it fosters cross pollination.