I am working the coatroom on a busy Saturday night at a fancy restaurant in Baltimore, Maryland, Inner Harbor in the winter of 1983-84. Snow crystals fly at the glass windows overlooking the harbor while jazz beats fill the air. Suddenly, the power extinguishes and darkness descends on the harbor. The next moment is punctuated […]
I am now certain that there are times when agitation and confrontation are necessary to reach consensus about what is necessary. I am equally convinced that engagement through dialogue can be as, if not more, powerful.
When people who are different from “our kind” join our ranks, we may get agitated or excited without being able to articulate quite why. We might say it is great to see a new face, but as the inclusion of others grow, we may experience “implicit bias” which is a bias of which we are […]
I can shout from the mountain top, protest, write, defend and advocate so long as I do not commit a crime; I may not defame another, recklessly or intentionally cause harm to their being, physically or mentally, violate their rights under the law or impede their ability to exercise full citizenship.
One of the challenges of performance evaluation in organizations is that many of us are not particularly good at delivering feedback but building a practice of feedback inside an organization is bar none, the most valuable core competency an organization can develop.
When change happens quickly and we do not have time to ponder, in meticulous fashion, the shape, form and structure of the scene before us, we are forced to rely on our inner guide to make meaning. That is the essence of abstract art. The artist is working from an inner world without reliance on references from the outer world to create meaning.
Pioneers venture into uncharted territory, they perform advance work to understand the lay of the land, navigate obstacles and create paths for others to follow. In today’s VUCA (volatile, uncertain, complex and ambiguous) world, leaders need a few pioneers to help them chart a path forward. When client organizations have a strategy for moving forward, […]
Centralized customer service is a good idea because it fosters cross pollination.
Human Resources can be many different things to different people. Like a shape shifter or a hologram, the HR pro can morph from that of a fixer or an enforcer to that of a facilitator or mediator to that of an advisor or designer of process and systems. When fully realized, HR impacts every person […]