One of the more refreshing theories about why people behave the way they do comes out of the school of Behavioral Economics which rejects the idea that people behave …More +
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I have been consulting with management teams about performance management for over two decades and I have to say it has not gotten any easier. Clients may be surprised …More +
I wish I could write that I get asked this question all the time, but I don’t, and I suspect people dismiss the term “whole system” as a new age …More +
When clients request baseline HR interventions such as review of personnel policies, job descriptions and compensation programs, they usually have underlying concerns which create a sense of urgency. Their reflexive …More +
A well-designed performance system will bring attention to the outstanding and distinguishing aspects of the organization
You want to change the way things have always been done. Go a new direction. …More +
I came across this informative and insightful article about brainstorming in the most recent International Association of Facilitators (IAF) Global Flipchart newsletter. They were kind enough to grant me permission …More +
A well-designed performance system will bring attention to the outstanding and distinguishing aspects of the organization
You want to change the way things have always been done. Go a new direction. …More +
Timothea Kirchner, Borough Manager of Lansdale PA talks to The Scaffold about leadership
The term “One Team Thinking” as presented in the video above….is a term adopted by Lansdale employees …More +
One of the most common questions I get from clients is whether to conduct performance; if yes, then how? Oh, and do you have a good form? The assumptions behind …More +
Clients often ask me to help them craft interview questions that will reveal which candidates will be good team players, leaders, customer-focused or better people persons in general. I give …More +
Here is the slideshow for a webinar on conducting performance evaluations which I will present today to the PSAB. Contact me if you would like the notes.
…More +
Here is the PDF presentation with notes for participants at today’s PSAB Spring Conference session on How to Create Great Job Descriptions. We will cover some of the history of …More +
As an HR Strategist, I think about people systems and how to re-design systems to create better outcomes. Here are two customer service scenarios that illustrate how HR strategies can …More +
This brings us to Scenario #2.
In Part One, we described front line staff personnel who were essentially not able to transform a negative customer judgment into …More +
Santa Maria Del Mar, Barcelona, December 2012
On my recent visit to Spain I wondered whether their economic crisis was experienced in a similar way as ours in the U.S.A. …More +
“First, negotiations over health care are simply too complicated and contentious to wait until the typical 30-60 days prior to contract expiration when parties often begin to address contract modification. …More +
One example of what can happen when employees, union and non-union, and management work together, can be found in Montgomery Ohio, a small city not far from Cincinnati. Several years …More +
A typical problem that comes up when I analyze jobs in an organization is that the client will say, “I know what this person’s job is but I am not …More +
Whenever I conduct employee harassment training, inevitably the question comes up, “why can’t we continue joking around when we have been working together for years and this is a part …More +
It is not unusual to hear managers say that employee engagement is important to their organization culture, and in the next breath offer a caveat – except for the bargaining …More +
I am sitting with a small thoughtful group of managers and we are discussing how to go about creating goal statements for their employees. Here is where the rubber meets …More +