Here is the slideshow for a webinar on conducting performance evaluations which I will present today to the PSAB. Contact me if you would like the notes.
Here is the PDF presentation with notes for participants at today’s PSAB Spring Conference session on How to Create Great Job Descriptions. We will cover some of the history of …More +
As an HR Strategist, I think about people systems and how to re-design systems to create better outcomes. Here are two customer service scenarios that illustrate how HR strategies can …More +
This brings us to Scenario #2.
In Part One, we described front line staff personnel who were essentially not able to transform a negative customer judgment into …More +
Santa Maria Del Mar, Barcelona, December 2012
On my recent visit to Spain I wondered whether their economic crisis was experienced in a similar way as ours in the U.S.A. …More +
“First, negotiations over health care are simply too complicated and contentious to wait until the typical 30-60 days prior to contract expiration when parties often begin to address contract modification. …More +
One example of what can happen when employees, union and non-union, and management work together, can be found in Montgomery Ohio, a small city not far from Cincinnati. Several years …More +
A typical problem that comes up when I analyze jobs in an organization is that the client will say, “I know what this person’s job is but I am not …More +
Whenever I conduct employee harassment training, inevitably the question comes up, “why can’t we continue joking around when we have been working together for years and this is a part …More +
It is not unusual to hear managers say that employee engagement is important to their organization culture, and in the next breath offer a caveat – except for the bargaining …More +