The key point here is that process improvement is itself, a process, not a program, and so long as employees are engaged in the activities associated with it, improvements are going to take place, whether management measures these improvements , or not.
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[The cyclical model of growth] resembles the natural flow of life where we encounter mini cycles of birth, death and rebirth in marriage, jobs and family relationships. We have our peaks, but also valleys in which, ideally, we discern the way forward.
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I am reminded of a young Winston Churchill who participated in a cavalry charge at Omdurman in 1898. By 1914, he was Lord of the Admiralty, presiding a highly mechanized war fleet in World War I. Just two decades later, Churchill led a country in a World War that concluded with an atomic bomb.
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