One of the most common questions I get from clients is whether to conduct performance; if yes, then how? Oh, and do you have a good form? The assumptions behind …More +
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Yearly Archives: 2013
Clients often ask me to help them craft interview questions that will reveal which candidates will be good team players, leaders, customer-focused or better people persons in general. I give …More +
Here is the slideshow for a webinar on conducting performance evaluations which I will present today to the PSAB. Contact me if you would like the notes. …More +
Here is the PDF presentation with notes for participants at today’s PSAB Spring Conference session on How to Create Great Job Descriptions. We will cover some of the history of …More +
As an HR Strategist, I think about people systems and how to re-design systems to create better outcomes. Here are two customer service scenarios that illustrate how HR strategies can …More +
This brings us to Scenario #2.
In Part One, we described front line staff personnel who were essentially not able to transform a negative customer judgment into …More +
Santa Maria Del Mar, Barcelona, December 2012
On my recent visit to Spain I wondered whether their economic crisis was experienced in a similar way as ours in the U.S.A. …More +
