Create Great Job Descriptions

Posted on May 7th, 2013.

Here is the PDF presentation with notes for participants at today’s PSAB Spring Conference session on How to Create Great Job Descriptions. We will cover some of the history of …More +

Use HR Strategies to Build Muscle in your Customer Service – Part 1

Posted on May 1st, 2013.

As an HR Strategist, I think about people systems and how to re-design systems to create better outcomes. Here are two customer service scenarios that illustrate how HR strategies can …More +

Use HR Strategies to Add Muscle to your Customer Service – Part 2

Posted on May 1st, 2013.

This brings us to Scenario #2.
In Part One, we described front line staff personnel who were essentially not able to transform a negative customer judgment into …More +

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NJ Hess Associates helps organizations design and implement effective HR strategies that value engagement and whole system approaches to work and community.

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Create Great Job Descriptions

Use HR Strategies to Build Muscle in your Customer Service – Part 1

Use HR Strategies to Add Muscle to your Customer Service – Part 2

Testimonials